Frequently asked questions - FAQ's

1. What is Ezi Express?

Ezi Express is a software that helps you directly send your images for printing to "printing labs" right from your place. The motive behind making Ezi Express is that it saves a lot of time for professionals in the field of photography, designing, etc. Usually the professionals are required to copy the images to their penDrive and send them to lab or use Drive or some other available methods. Our team at Ezi Express had done a research and concluded that all the methods available are time consuming and messy.

2. Why I need Ezi Express?

Ezi Express ensures you about time consumption. The amount of time and cost you spend in getting your prints done will reduce almost to half with Ezi Express. Having Ezi Express with you allows you to send any amount of images and almost of any type quickly send to your very own printing lab.

3. Is Ezi Express Safe?

Yes, of course. Ezi Express is totally safe and free from any kind of malware. Many packages come bundled with unwanted software that will change your web browser's home page, add extra toolbars, or cause other problems. Thankfully, Ezi Express doesn't bundle any extra programs. Its installation process is clean and hassle-free.

4. Does Ezi Express keep its Database protected?

With over dozens of professionals working on our software from the best IT institutions and experience. They keep your data protected with the ultimate online security systems. With limited access to data base for employee.

5. Is Ezi Express Free?

There are four different versions of Ezi Express. Trial, Standard, Professional, Gold. The trial version gives you an opportunity to use our software for a period of 15 days though it has some limited features. Then also it will give you an complete idea about the software.

6. Is Ezi Express Professional worth registering?

Yes, it has much more advance features that only charge you a little bit money, which really makes you satisfied through all your image transferring difficulties. Aside from that you can send multiple file types and can send almost any file after archiving it with zip or rar. Along with that your upload speed for clients and download speeds for admin version becomes unlimited just leaving you dependent on your service providers speed.

7. Is there any personally identifiable information collected when using Ezi Express?

Yes. Your personally identifiable data is collected so as to provide you with the accurate amount of service wtithout burning you out on your pockets. Your details are taken so as to notify you about your orders and for various purposes.

8. What operating system does Ezi Express support?

Ezi Express supports Windows 7, 8, 8.1, 10, XP, Vista; 32bit/64bit. With a small requirement of .Net FrameWork 4.0. There’s no reason to stop giving your business a chance to work at its peak performance..

9. Does Ezi Express offer help or support?

Yes, of course. Ezi Express comes with a support department. If you have any question or any upload/download problem, please feel free to contact us. Our technical support experts will give you a prompt reply regarding the problem mentioned in the email and help you resolve the problem as soon as possible.

10. Is it safe when I try to buy Ezi Express online?

Yes, of course. We use MyCommerce services for our online order and payment processing. With its industry leading technology, MyCommerce spares no efforts in providing you the most convenient & secure shopping experience online. During your payment process all data exchanged is SSL-secured. Your online purchase with highest security and confidentiality is our top priority.

11. What if I do not satisfy with Ezi Express?

Ezi Express comes with a "100% quality guarantee", a "100% satisfaction guarantee" and a 30 Day "100% refund guarantee". If for any reason you are unhappy with the program, simply send it back within 30-days for a full refund..

12. How can I buy Ezi Express Professional online?

Ezi Express ensures you about time consumption.

13. What is difference between Client License and Lab License?

The client license is for individuals/photo studios/graphic designers who's printing lab is located at a remote location from there place. So a client license will only give you a single package so that you can send your images to printing lab. The lab license includes both the packages with facility to register 100 clients on their lab account. Which obviously makes the package little more costly.

14. What about the validity for Client License and Lab License?

Ezi Express ensures you about time consumption.

15. How can I uninstall Ezi Express from my computer?

Step 1: Click Start, which is at the bottom-left of the screen.
Step 2: Through "All programs", you can find the "Ezi Express" from the list, expand it, you should see the "Uninstall Ezi Express", click it and follow the instruction to uninstall the program.

16. What If I still have technical problems, or I need help with my purchase, or Ezi Express questions?

Ezi Express offers technical and product support. If you have any question or any problem, Please feel free to contact us through the contact us form. Our technical support experts will give you a prompt reply regarding the Ezi Express problem you mentioned in the email and help you resolve the problem as soon as possible

17. Can I use Ezi Express in my Windows 64-bit System?

Yes. Both 32bit & 64bit Windows editions are supported by Ezi Express.

18. Is my system applicable to use Ezi Express? What’s the minimum system requirement?

It is very easy to let Ezi Express run on your computer.
Minimum system requirement

     
  • Windows 7 or 8 or 8.1 or 10 or XP or Vista (both 32-bit & 64-bit)
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  • Pentium IV or higher
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  • 512 MB of available RAM
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  • .NET Framework 4.0

19. Can Ezi Express run on my Mac or Linux system?

Till now Ezi Express supports Windows XP, Windows Vista, Windows 7, Window 8, Windows 8.1 and Windows 10. Mac, Linux or other operating systems are still under discussion and research..

20. What about Ezi Express upload speed?

There are four versions of Ezi Express, the free version gives you a limited upload speed. Whereas with a standard, Premium, Gold versions you get unlimited upload speed depending on your ISP.

21. Can Ezi Express support backup or restore feature?

Yes all what you upload is stored on our database cloud and it can be deleted manually, whenever you run out of some files and want to retrive, you can almost rely on us for your data.

22. What is the refund policy?

The Customers purchasing Ezi Express enjoy a 30 Day "100% refund guarantee". If for any reason you are unhappy with the program, simply send it back within 30-days for a full refund.

23. Is Ezi Express compatible with Windows 10?

Ezi Express is compatible with Windows 10. After upgrading your system to Windows 10, you can use Ezi Express to send your files..